Adopting AI in Public Services

Artificial intelligence holds enormous promise for transforming public services, but how can public leaders move beyond the hype to make smart, responsible decisions about its use? When is the right time to experiment, what makes for a well-designed pilot, and how can organizations determine whether AI actually improves public outcomes?

Join Dean Jodi Sandfort for a practical, forward-looking conversation with Elizabeth Ayer, Professor of Practice at the Evans School, and Jordan Loewen-Colon, Indigenous Taíno technologist. Together, they will explore how public organizations can identify promising opportunities, structure pilots that generate meaningful learning, and evaluate results before committing to broader adoption. Whether your organization is just beginning to explore AI or already testing its applications, this conversation will offer useful insights for navigating innovation, managing risk, and keeping public value at the center of technological change.